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FAQs

Q: Where can I find contact information for a specific department at the hotel?
A: Please see the “Contact Page” on the website for all departments contact details, and our enquiry form.
Q: Do I need to pre-arrange car parking and is there a charge?
A: The venue has 2,750 car parking spaces, along with specific spaces within Car Park A, reserved for residents, so there is no need to book.

All car parking is complimentary.
Q: I have left something at the hotel, how can I get this back?
A: Please contact the hotel and speak to the Housekeeping department and they can arrange to have any lost property sent back to you (there maybe a charge for large or special delivery items).
Q: Is there somewhere I can store my luggage once I have checked out?
A: Yes, you can store any luggage, free of charge with the hotel concierge.
Q: Does the hotel provide Wi-Fi and is there any fees?
A: The hotel and venue offer complimentary Wi-Fi to all guests throughout.
Q: Is the hotel a non-smoking venue?
A: Bolton Whites Hotel is a fully non-smoking venue.  There are designated smoking area’s at the front of the hotel.
Q: Does the hotel accept pets?
A: The hotel only accepts guide dogs – please advise the hotel at the time of booking.
Q: Does the hotel provide a laundry service?
A: Yes, dry cleaning and laundry service is available to hotel guests. Please contact the hotel reception for prices.
Q: Does the hotel offer facilities for disabled guests?
A: All of our accessible rooms are fully DDA compliant. To read more about our Accessibility Policy, please click here.
Q: Are the hotel’s restaurant and bar open to non-residents?
A: Yes of course, Bolton Whites Hotel looks forward to welcoming guests and non-residents to the hotel.
Q: Does the hotel have options for dining?
A: Yes, guests can either dine in the lounge, Reflections Restaurant or in the comfort of their room.
Q: What are the restaurant, bar and room service opening hours?
A: The opening hours of the food and beverage outlets are:

Lounge Menu
07:00 – 22:00                      7 days per week
Please note a limited menu operates between 22:00 – 07:00

Breakfast (served in the Brasserie)
07.00 - 09.30                     Monday – Friday
07.00 - 10.30   Saturday
08:00 – 10.30                    Sunday (& Bank Holidays)

Dinner (served in the Brasserie)
18:30- 21:30                        Monday – Saturday

Closed                                 Sunday

Please note on a Match Day, Reflections opens at 19:00hrs

Room Service Menu
24hrs                                   7 days per week
Please note a limited menu operates between 22:00 – 07:00
Q: Do you have different types of bedrooms available, i.e Family Rooms?
A: The hotel has an array of different room types, from Standard Doubles & Twins, Pitch View Rooms, Accessible Rooms and Penthouse Suites.  View our bedrooms
Q: What is the hotel’s check-in / check-out times?
A: Check-in time in from 14:00hrs and Check-out is by 11:00hrs.
Q: What is the hotel’s cancellation policy?
A: Individual reservations can be cancelled up to 12:00hrs on the day of arrival free of charge. For any group accommodation cancellations, please contact the hotel to discuss your contract terms.
Q: I have forgotten / lost my confirmation number. How can I retrieve this?
A: Please contact the hotel reservations department directly and they can provide this for you.
Q: How do I modify / cancel my reservation?
A: To make any changes to your reservation or cancel a booking please contact the hotel directly.
Q: How do I make a group reservation?
A: Please contact the hotel reservations department to check availability and discuss accommodation rates.